Client Service Administrator

Assuage Wellness Centre is seeking an enthusiastic, team player to join our team as the Client Service Administrator.

This exciting new opportunity is based in Musquodoboit Harbour, NS at the newly launched Assuage Wellness Centre. This is a full-time position consisting of days, evenings, and weekends.

At Assuage Wellness you will work with top of the line products from the brands including Eminence Organics, Jane Iredale and Comfort Zone.

Job Overview

The Client Service Administrator plays a key role on the Assuage Wellness team as the first point of contact for clients and visitors. The Client Service Administrator greets clients and visitors with a genuinely friendly, professional manner setting the expectations for the high level of service they will receive while visiting.

The Client Service Administrator is responsible for booking appointments, answering phone and email inquiries and processing payments. In this role you will assist team members by ensuring linens are laundered and treatment rooms are sanitized and prepared for the next client.

The Client Service Administrator will manage Assuage Wellness’ social media presence by creating engaging content on various platforms and keeping the public up to date on promotions and important updates. 

Key Responsibilities

• Greet clients and visitors with a positive, helpful attitude.
• Provide superb customer service and creating a “retreat” like experience for clients.
• Book client appointments in-person, over the phone or by email.
• Manage Assuages’ social media platforms such as Facebook and Instagram.
• Process and validate payment methods and medical insurance coverage.
• Ensure reception area is clean, neat, and equipped with all necessary supplies.
• Promote a welcoming, respectful, friendly, and inclusive environment.
• Ensure treatment areas are sanitized and laundry is changed and cleaned between clients.
• Monitor, order and maintain office supplies.
• Maintain high level of professionalism, confidentiality, and discretion at all times.

Skills and Qualifications

• Successful Completion of High School Diploma.
• 1-2 years’ experience in similar role. Experience in a similar industry would be considered an asset.
• Strong communication skills both in-person and over the phone.
• A genuinely friendly, helpful personality.
• Strong computer skills including MS Office and social media platforms such as Facebook and Instagram.
• Excellent organization skills.
• Experience processing insurance claims considered an asset.
• Superb written and verbal communication skills.
• Excellent organizational and time management abilities.
• Ability to contribute positively as part of a team, helping with various tasks as required.

About Assuage Wellness Centre

At Assuage Wellness Centre our number one focus is creating a professional and relaxing environment for our clients. We provided a range of services including Massage Therapy and Aesthetics at our modern, inviting Wellness Centre located in the heart of Musquodoboit Harbour, NS.

We are an enthusiastic team of professionals who are passionate about our work and the services we provide our clients. At Assuage customer service, teamwork and confidentiality are the pillars that we build our success upon.

Join our Team

If you feel you could be a great fit to join our team, kindly forward your resume to owner@assuagewellnesscentre.com with “Client Service Administrator” in the subject line of your email.

We thank all interested parties; however, only those applicants under consideration will be contacted